4:30pm – 6:30pm
 S16 Patient Coordinator Alums: Overcoming Scheduling Objections
SPOUSES, NURSES, PHYSICIAN ASSISTANTS & OFFICE PERSONNEL ONLY
2 CME credits
Registration fee: $375
Karen Zupko, President, KarenZupko & Associates, Inc.
kzupko@karenzupko.com
Level: Advanced Organization: Workshop
Alums of KZA regional or The Aesthetic Society’s Patient Coordinator courses are eligible to attend this fast paced, two-hour course.   (No review of core concepts or skills is included!)  This highly interactive program focuses on identifying the non-financial reasons that patients do not schedule surgery—and most importantly how to address them.   You will leave with a rich agenda for your next staff meeting.

• Identify 12 non-financial reasons that are roadblocks to scheduling
• Consider specific and tangible solutions to these problems
• Improve your ability to translate practice features into tangible patient benefits
• Recognize how to sharpen your “heart sale skills”
• Improving the practice Patient Acceptance Rate (PAR)TM on surgical proposals