PRACTICE MANAGEMENT

111 Staff: Your Biggest Expense or Your Biggest Asset?
Judy Kozlicki and Karen Zupko
kzupko@karenzupko.com
Level: Comprehensive Organization: Didactic Lecture
Desired outcomes:

• Discuss hiring strategies that make a difference
• Identify training and orientation plans that launch staff productivity
• Recognize how investments in training can pay off
• Construct compensation plans for clinical and non-clinical staff
• Discuss why fringe benefits matter
• Identify the pros and cons of various commission plans
• Identify how compensation mistakes can Balkanize your staff